One-time purchase
There is no subscription or automatic renewal to cancel. Saving a draft does not incur a charge. Before paying, check the saved inputs, product, price, tax and final total.
Before and after payment
You may leave checkout before completing payment. Once payment is confirmed, leaving the page does not itself cancel the order. Contact support if you want to cancel an unstarted order; we review the payment and processing state rather than assuming the order has stopped.
Eligible purchase problems
Duplicate charges, an unresolved generation or delivery failure, an unplayable purchased file, or a confirmed material technical defect are eligible for a refund. A material defect can include the wrong assigned character, severe face/body distortion, or a file that does not match the purchased duration or resolution. Minor AI variation is not a promise of a refund, but a general AI disclaimer does not remove remedies for a faulty or misdescribed product.
Generation errors and review blocks
A failed or blocked generation retains its order record. Do not pay again for the same order. A submission with unknown status is investigated using the existing task rather than automatically sent again as another paid request. If we cannot supply the eligible purchased result, contact support for resolution or a monetary refund. We do not automatically substitute credits or a new paid attempt for your refund rights.
Other requests
Changes of mind, a preferred artistic style and mistakes in customer-selected inputs are reviewed individually in light of processing already performed, the purchase description and applicable consumer law. We do not promise unlimited free rerenders. No policy here overrides a mandatory cancellation, withdrawal or faulty-product right.
How to request help
Email luhuairong7@gmail.com with the order number, purchase email and a short explanation. If relevant, identify where a technical problem appears in the video. Do not include full card details, credentials or unrelated private photographs. We will examine the original payment, task and delivery records and explain the correction or refund decision. There is no invented automatic refund deadline or guaranteed bank settlement time.
How an approved refund works
An approved monetary refund is returned through the original payment provider and payment method where supported. Processing time depends on the provider and bank. Refunded purchases lose further download and unused generation access; a refund cannot remove a file already saved to your device. Dispute and legal recordkeeping may continue as described in the Privacy Policy.